Frequently Asked Questions

Carefully navigate through the website checking the various beautician profiles you see. When you find a profile that catches your attention do well to check out reviews, services offered and portfolio of work. Click on a service using the appointments tab. Choose a time and date convenient for you. Do bear in mind that the Hairxify team does not book appointments on your behalf.

Firstly, you check with your beautician to know his or her policies based on the rescheduling of appointments. In this case, you have to get in touch with your beautician directly via the contact details available on their business profile. You can also reschedule your appointment directly on the website. Be sure to check the time frames available. It is noteworthy that our team is not in any position to reschedule appointments on your behalf.

Whenever you need to cancel your appointment, kindly use the appointment tab. However, an appointment can only be cancelled without incurring charges if you do so within the timeframe set by your service provider. The Hairxify team will never cancel an appointment on your behalf.

This is based on the beautician's policies as each beautician has their cancellation policies.
Ensure to read each one's policies in the mail that will be sent to you when your booking is confirmed.

This is due to the fact that the beautician has not accepted your booked appointments from their end. Your best solution is to contact your beautician directly via the contact details provided on their profile.

Yes, you need to have an account with Hairxify to enable you book an appointment. You would need an email address with a secure password including your phone number. Your appointments can easily be managed once your account has been created.

In cases like this, it might be due to unavailability of time slots for that particular day. If the beautician has booking limits then this is also bound to happen. Your best bet is to get in touch with your chosen beautician directly in order to make booking. You can do this via the contact information on their profile.

Yes, you can but ensure to inform the beautician with vivid details.

Firstly, we implore you to express your concerns to the beautician and see how issues can be resolved. You are also eligible to leave a review on the stylist's profile.

You have to verify first if your inputs are correct. If all information is correct that is your card number, expiration date and security code, please reach out to (input Hairxify customer care email). You will be required to provide the cardholder's name exactly as it shows on the card. You might be barred for 24 hours after entering your card information multiple times you only gain access after the 24 hours expires.

All you have to do is log in to your page and click on payments. You'll then have access to remove the card or change details.

No, Hairxify will never store your card details.